Frequently Asked Questions
Welcome to Creative Baseball Works. Here you’ll find helpful information about ordering, shipping, returns, payments, and our products. If your question is not answered below, please contact our customer support team.
1. Is free shipping available?
Yes. Free standard shipping is included on every order delivered anywhere in the United States. No minimum purchase is required.
Any applicable shipping charge will be clearly displayed during checkout before payment is completed.
2. When should I expect my order?
Orders usually require 2–3 business days for processing. After an order ships, standard delivery generally takes an additional 2–3 business days, depending on the destination and carrier.
The estimated total delivery time is 4–6 business days.
Business days do not include weekends or recognized public holidays. Delivery estimates are not guarantees and may be affected by carrier conditions or severe weather.
3. What is your order cut-off time?
Our daily order cut-off time is 6:00 PM Eastern Time.
Orders submitted before 6:00 PM Eastern Time on a business day may begin processing that day. Orders placed after the cut-off time, during weekends, or on public holidays will begin processing on the following business day.
4. Where can I track my shipment?
When your order leaves our facility, we will email you a shipping confirmation containing the tracking number and available carrier information.
Please allow some time for the carrier’s tracking system to display its first update.
5. What items are eligible for return?
Eligible products may be returned within 30 days after delivery.
A returned product must:
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Be unused and in its original condition
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Be placed in its original packaging
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Include all supplied parts, accessories, manuals and documentation
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Show no damage caused by misuse, improper handling or incorrect installation
Please contact us before sending an item back. Additional eligibility requirements and exclusions are available on our Return and Refund Policy page.
6. How long does a refund take?
Once we receive and inspect your return, we will notify you of the outcome.
Approved refunds are generally issued to the original payment method within 6–11 business days. Your bank, credit card company or payment provider may require additional time to post the credit to your account.
7. What if my order is damaged, defective or incorrect?
Please inspect your package shortly after delivery. If you receive a damaged, defective or incorrect product, contact us within 7 days and include:
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Your order number
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A brief description of the problem
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Clear photographs of the affected product
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Photographs of the shipping package, when available
After reviewing the information, our team will explain the available resolution, which may include a replacement or refund.
8. May I modify or cancel an order?
You may request a change or cancellation before the order enters processing or ships. Contact us as quickly as possible after placing your order.
We cannot guarantee that a request can be completed once fulfillment has started. Shipped orders cannot be canceled, but eligible items may be returned after delivery in accordance with our Return and Refund Policy.
9. What does Creative Baseball Works sell?
Creative Baseball Works offers a thoughtfully selected assortment of baseball-inspired accessories, training equipment, decorative products, and practical items for players, coaches, families, and fans.
Product specifications, materials, measurements and included components are provided on the applicable product page. Please review those details before ordering to make sure the item meets your needs.
10. Is checkout secure?
Yes. Protecting customer information is important to us. Checkout transactions are handled by established payment providers using industry-standard security measures.
Available payment methods may include:
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Visa
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Mastercard
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Maestro
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American Express
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JCB
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Visa Electron
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Discover
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Diners Club
The payment methods currently available for your order will appear at checkout. Creative Baseball Works does not directly store complete payment card details on its servers.
11. Do you deliver outside the United States?
At this time, we ship only to eligible addresses within the United States.
If our delivery area changes, the current options will be reflected on our website and during checkout.
12. Will you send an order confirmation?
Yes. After checkout is completed successfully, an order confirmation will be sent to the email address provided with your purchase.
A separate shipping confirmation containing tracking details will be sent once your order has been dispatched. If you do not see an expected message, please check your spam or junk folder before contacting us.
13. What should I do when a shipment is delayed?
Most packages arrive within the stated delivery estimate, although carrier disruptions, holidays, severe weather and other circumstances may occasionally cause delays.
Start by reviewing the tracking information included in your shipping confirmation. If the package has not updated for an extended period or is significantly overdue, contact our support team with your order number so we can assist you.
14. How can I reach Creative Baseball Works?
For assistance with a product, order, shipment, return or payment, please use the contact details below.
Contact Information
Creative Baseball Works LLC
1341 West 4th Street 2
Wilmington, Delaware 19805
United States
Email: support@creativebaseballworks.shop
Customer support hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Closed Saturday, Sunday, and observed U.S. holidays
For questions about an order, shipping, tracking, returns, or a product, email us at support@creativebaseballworks.shop. Include your order number when you have one so we can look up the shipment faster.
We review messages during business hours and reply as soon as we reasonably can on the next open business day if you write after 5:00 PM ET or on a weekend or holiday.
Still Need Assistance?
If you did not find the information you need, please contact our customer support team. Creative Baseball Works is committed to providing accurate product information, transparent store policies, secure checkout, and responsive customer service.
Thank you for choosing Creative Baseball Works.