Shipping policy
We work to deliver your order as quickly and reliably as possible. This page outlines how shipping works at Creative Baseball Works.
Shipping Destination
We currently ship only to addresses within the United States.
Free Standard Shipping
Every order ships free with standard shipping. No minimum order value is required.
Order Processing
Orders are carefully prepared and packed before leaving our facility.
- Processing time: 2–3 business days
- Our warehouse operates Monday through Friday (closed on weekends and federal holidays)
Order Cut-Off Time
Orders placed before 6:00 PM EDT on a business day are typically processed the same day. Orders placed after 6:00 PM EDT, on weekends, or on holidays will be processed on the next business day.
Estimated Delivery Time
Once your order has been processed and handed to the carrier, estimated delivery is:2–3 business days
Delivery times are estimates only. Actual transit time may vary due to weather, carrier delays, holidays, or other factors outside our control.
Shipping Charges
We provide free standard shipping on every order within the United States. There are no hidden fees and no minimum purchase requirement.
Order Tracking
After your order ships, you will receive a confirmation email containing a tracking number. Please allow up to 24 hours for the tracking information to become active on the carrier’s website.
Shipping Address Accuracy
Please carefully review your shipping address before completing your order. We are not responsible for delays, returned packages, or lost shipments caused by incorrect or incomplete address information entered at checkout. If you notice an error after placing your order, contact us as soon as possible so we can attempt to update the address before the package ships.
Delayed or Lost Packages
Most orders arrive within the estimated timeframe. If your package is significantly delayed, appears lost, or is marked as delivered but you have not received it, please contact our support team. We will work with the carrier to investigate and help resolve the issue.
Multiple Shipments
In some cases, items from a single order may ship separately due to inventory location or availability. When this occurs, you will receive separate tracking information for each package.
Need Help?
If you have questions about shipping or need assistance with an order, please contact us:
Creative Baseball Works Customer Support
Creative Baseball Works LLC
1341 West 4th Street 2
Wilmington, Delaware 19805
United States
Email: support@creativebaseballworks.shop
Customer support hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Closed Saturday, Sunday, and observed U.S. holidays
For questions about an order, shipping, tracking, returns, or a product, email us at support@creativebaseballworks.shop. Include your order number when you have one so we can look up the shipment faster.
We review messages during business hours and reply as soon as we reasonably can on the next open business day if you write after 5:00 PM ET or on a weekend or holiday.