Refund policy

At Creative Baseball Works, we want every purchase to feel right. If something about your order isn’t what you expected, we’re here to make the return process clear and simple.

Return Window

You have 30 days from the day your order arrives to start a return request.

Items Eligible for Return

To qualify for a refund or exchange, the product must:

  • Remain unused and in the exact condition it was received
  • Be returned in its original packaging
  • Include all original accessories, manuals, and tags
  • Show no signs of damage caused by improper use or installation

Items that fall outside these guidelines may not be eligible for a refund.

Non-Returnable Items

We cannot accept returns on:

  • Gift cards
  • Clearance or final-sale merchandise
  • Personalized or custom-made products
  • Items damaged through misuse, accidents, incorrect installation, or normal wear and tear

Refund Process

Once we receive your returned item, our team will inspect it. If the return is approved:

  • The refund will be issued to the original payment method
  • Most refunds are processed within 6–11 business days after approval
  • Your bank or card issuer may need additional time to post the credit

If the return does not meet our requirements, we will contact you with further details.

Return Shipping

If the item arrived damaged, defective, or incorrect, we will cover the return shipping cost or arrange a replacement. If you are returning an item because you changed your mind or ordered the wrong size or color, you are responsible for the return shipping fee.

Damaged or Incorrect Items

Please inspect your package as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery and include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem

We will review the details and work with you on a resolution.

Exchanges

Exchanges are currently available only for items that arrive damaged, defective, or incorrect. Please contact us before shipping anything back if you need an exchange.

Canceling an Order

You may cancel an order as long as it has not yet been processed or shipped. Once an order has shipped, cancellation is no longer possible, but you can still request a return after delivery under the terms above.

Need Help?

If you have questions about a return or need assistance with this policy, reach out to us:

Creative Baseball Works Customer Support

Creative Baseball Works LLC
1341 West 4th Street 2
Wilmington, Delaware 19805
United States

Email: support@creativebaseballworks.shop

Customer support hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Closed Saturday, Sunday, and observed U.S. holidays

For questions about an order, shipping, tracking, returns, or a product, email us at support@creativebaseballworks.shop. Include your order number when you have one so we can look up the shipment faster.

We review messages during business hours and reply as soon as we reasonably can on the next open business day if you write after 5:00 PM ET or on a weekend or holiday.