Privacy policy

Your privacy is important to us. This Privacy Policy describes the information we collect when you visit our website or place an order, how we use it, and the choices available to you regarding your personal data. By using our website, you agree to the practices outlined in this Privacy Policy.

Information We Collect

We gather information in the following ways:

Information you provide to us When you create an account, place an order, or contact our support team, we may collect:

  • Full name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Payment details (handled securely by third-party payment processors)

Information collected automatically When you browse our site, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Referring website or traffic source

Purchase and account information We maintain records of your order history and account activity so we can process orders and provide customer support.

How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and ship your orders
  • Send order confirmations, shipping updates, and customer service messages
  • Respond to your questions and requests
  • Improve our website, products, and overall shopping experience
  • Detect and prevent fraudulent or unauthorized activity
  • Comply with applicable laws and regulations
  • Send marketing communications only when you have opted in to receive them

Payment Security

We do not store your full credit or debit card details on our servers. All payment transactions are processed through secure, PCI-compliant third-party providers that use industry-standard encryption.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Analyze site performance and traffic
  • Improve site functionality and user experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may limit certain features of the website.

How We Share Information

We do not sell or rent your personal information. We may share your information only with trusted third-party service providers who help us operate our business, including:

  • Payment processors
  • Shipping and fulfillment partners
  • Website hosting and technology providers
  • Analytics and email service providers

These partners are authorized to use your information solely to perform services on our behalf and are required to protect it.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. While no method of transmission over the internet is completely secure, we take steps to help safeguard your data.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications
  • Restrict or object to certain processing of your information

To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Creative Baseball Works

Creative Baseball Works LLC
1341 West 4th Street 2
Wilmington, Delaware 19805
United States

Email: support@creativebaseballworks.shop

Customer support hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Closed Saturday, Sunday, and observed U.S. holidays

For questions about an order, shipping, tracking, returns, or a product, email us at support@creativebaseballworks.shop. Include your order number when you have one so we can look up the shipment faster.

We review messages during business hours and reply as soon as we reasonably can on the next open business day if you write after 5:00 PM ET or on a weekend or holiday.